As previously announced, Exelon, PECO’s parent company for more than 20 years, has separated from Constellation Energy Corp., its former power generation and competitive energy business. PECO remains a subsidiary of Exelon, the largest fully regulated utility company in the nation with more than 10 million customers.
Guided by existing company leadership, PECO will continue to invest in local infrastructure and innovative technologies, improve reliability and resiliency, and enhance safety and the customer experience as we transition to a cleaner energy future. Read more about this important change in our news release here.
Along with this change PECO will be transitioning to a new logo and brand, and even though our appearance will change over time, you should know that our commitment to being your trusted energy partner and our dedication to the communities we serve will only grow stronger.
So, how does this impact customers in southeastern Pennsylvania? Does it mean that service is changing, or billing updates? In short, no action is required by our customers. To help answer more frequently asked customer questions, please read on below:
- What changed? Exelon, PECO’s parent company for more than 20 years, has separated from its power generation and competitive energy business. Exelon is still the parent company of PECO and PECO has adopted a new logo and brand identity.
- Did you sell the company? No. Our parent company, Exelon, separated from the generation side of its business.
- What happened to the other part of the business (generation/retail)? The power generation and competitive energy business will now be operated under a separate, independent company known as Constellation.
- Are you still local? Yes, the company will continue to retain the PECO name, Philadelphia headquarters, regional service locations, and maintain our positive economic and philanthropic impact on the region.
- Why did you change the logo? The separation between Exelon and Constellation required Exelon companies, including PECO, to create a new logo. We are updating our brand to match the new Exelon brand, while maintaining our name. The new brand reflects our evolution to become more unified along with our commitments and dedication to our communities and future focus.
- How much will this cost me? Separating our companies will not change rates for customers. Our new logo will be phased in over several years to take advantage of the natural lifecycle of materials, equipment, vehicles, etc. Any changes to PECO rates follow the standard process for regulatory rate reviews, which follow Pennsylvania Public Utility Commission guidelines, and include comprehensive input from customers and stakeholders.
- Did my account change? No. Your account information stays the same. No action is required on your part.
- Do I have to do anything? No. Your account information stays the same. No action is required on your part.
- Do I need to notify banks and credit card companies if I have auto pay? No. Nothing is changing for auto pay.
- Why hasn’t the logo changed everywhere? Our new logo will be phased in over several years to take advantage of the natural lifecycle of materials, equipment, vehicles, etc.
- My supplier is Constellation or another competitive supplier, do I have to do something differently? No. Everything will remain the same with your account, no matter if you choose to purchase your electric or natural gas through a competitive supplier. PECO will continue to deliver your electricity and natural gas.
- I have a person at my premises claiming to be a PECO employee, but I do not recognize the logo. How do I verify their identity? If you are uncertain about the legitimacy of any piece of correspondence from PECO, any person claiming to be with PECO, or any other situation, we are happy to verify for you. Please call 1-800-494-4000.
- There are contractors in my neighborhood and magnets on their vehicles say they are a PECO contractor, but it’s the old logo. Are they legitimate? If you are uncertain about the legitimacy of any piece of correspondence from PECO, any person claiming to be with PECO, or any other situation, we are happy to verify for you. Please call 1-800-494-4000.
- I received a letter from PECO, but it has a logo I don’t recognize, is it legitimate? Our logo changed, but if you are uncertain about the legitimacy of any piece of correspondence from PECO, any person claiming to be with PECO, or any other situation, we are happy to verify for you. Please call 1-800-494-4000.
- You said your logo is changing but why does my bill still have the old logo? Eventually you will see our new logo on your bill. If you are uncertain about the legitimacy of any piece of correspondence from PECO, any person claiming to be with PECO, or any other situation, we are happy to verify for you. Please call 1-800-494-4000.
- The mobile app looks different, what changed? Our logo changed, but everything else remains the same.
- The website looks different, what changed? Our logo changed, but everything else remains the same.
- What about scammers? You should be aware that throughout the year you’ll continue to see PECO’s old logo on material you receive, like your bill, until we are able to fully transition to the new logo. Additionally, some material you receive may contain our new logo. We ask that you familiarize yourself with our new logo and we thank you for your patience during this transition. If you have any concerns regarding scammers, or want to verify something is truly from PECO, please visit peco.com/scams or contact us directly.