Employees honored for taking the “extra step” to help PECO customers

When a customer needs help, the outcome often depends on one person deciding to take one extra step.  

During Customer Service Week, PECO recognized 10 employees who went above and beyond to help PECO customers this year. Now in its fifth year, The Kathy Lentini CX+1 Awards Celebration puts a spotlight on employees who go above and beyond for customers and colleagues, demonstrating exceptional commitment, compassion, and service. 

Each recipient was nominated by a co-worker or a customer. 

In the field 

Scott George, Gas Operations 

While PECO crews were working on a residential street, a homeowner mentioned a damaged stretch of pavement in front of his house. Early morning truck traffic over the bump kept waking his son. Although PECO’s work hadn’t caused the problem, Scott said he would see what he could do. He worked with a colleague to get the road patched. The family wrote to PECO afterward to say their son is finally sleeping through the night. 

Ronald Tindall Jr., Electric Operations 

Ahead of a winter storm, a customer called about a tree leaning on utility wires. Ron determined the lines belonged to a communications company, not PECO. The customer then pointed out branches touching the line from her house to the pole. After explaining the guideines and responsibilities, Ron safely removed the branch that posed the greatest risk before the storm arrived. The customer later wrote  to thank him for his kindness and willingness to help. 

Alexander Dante, Electric Operations 

Less than a year into his role as an engineer, Alex was leaving the office late during storm restoration when a local grocery store owner approached him. Frustrated by repeated outages and unable to ge answers, the owner explained the situation. Alex took time to investigate, determined the issue was not routine, and connected with the shift team to have a crew dispatched. The problem was resolved, and the customer was grateful to have found someone who listened and took ownership.  

Brandon Baumeister, Electric Operations 

Just three months into his role, Brandon helped an older customer complete a work-site safety request through PECO’s website, patiently guiding her through the process  step-by-step. She later emailed to thank him for making what felt like a difficult task simple and manageable.  

Behind the scenes 

Daarina Slocum, Customer Operations 

When another department needed urgent support to address emergencies involving housing authorities, often after normal business hours, Daarina stepped in. She remained calm under pressure, coordinated responses and followed up the next day to confirm each issue had been fully resolved. 

Richard Dorsey, Customer Operations. 

When a colleague needed assistance completing a landlord-tenant agreement, Richard walked them through the process from start to finish. He answered questions with patience and professionalism, no matter how many times they were asked. His colleague later reached out simply to thank him for his support. 

April Norman, Customer Operations 

As a new account manager, April quickly became a trusted resource for her teammates navigating complex billing questions. Her willingness to share knowledge and coach others helped colleagues better serve customers with confidence. 

Stacy Shrieves, Alundra Nelson, and Talaya Agiya, Technical Services 

PECO’s Innovation Team led more than 20 Customer Operations employees through two projects focused on addressing common customer pain points. From improving meter identification processes to ensuring customer escalations receive prompt acknowledgment, the team’s facilitation helped turn employee ideas into practical solutions that improved customer experience. 

Living the Exelon Promise  

These stories reflect The Exelon Promise and PECO’s commitment to delivering an exceptional customer experience.  That commitment is reflected in major programs and initiatives, but it also comes to live in everyday moments when employees take the time to listen, follow up, and find solutions. 

Congratulations to the 2026 Kathy Lentini CX +1 Award Recipients!