A significant winter storm brought heavy snow, sleet, and freezing rain to our region Sunday into Monday. As of today, PECO crews have restored service to more than 72,000 customers. We will continue responding to any remaining outages and continue to support our sister utilities with their storm restoration efforts as needed.
When storms and extreme weather hit, PECO is dedicated to restoring service to our customers as quickly and safely as possible. PECO personnel will work around the clock until all repairs are made and service is restored. Every day throughout the year, PECO has teams of employees, both in the field and back office, on call to respond quickly if needed and supplement the company’s 24X7 staffing.
What we want our customers to know/do
- PECO urges customers to be safe during severe weather by staying away from downed power lines and potentially damaged electric equipment.
- Customers should always assume that PECO equipment is energized. Report downed power lines by contacting us at 800-841-4141.
- Customers experiencing any issues with their electric or natural gas service should contact PECO at 800-841-4141.
- Customers also can easily report issues with their electric service at peco.com/outages using their phone, tablet or computer or through PECO’s free mobile app.
- Download PECO’s free mobile app to report outages and receive notifications on restoration status. The PECO mobile app is available through the App Store or Google Play.
- Visit peco.com/alerts to choose how to receive information – via text, email or phone – including when power is out in your area, when your service is expected to be restored, or when your power is restored.
- PECO also has a two-way texting program for outages. By texting “ADDOUTAGE” to MYPECO (697326), customers can enroll in the program, report outages and check the status of their outage through text messaging. To use this service a customer’s mobile number must be registered with their account.
- Customers can find additional information at peco.com/Storm. Follow us on Facebook at facebook.com/pecoconnect and on Twitter at twitter.com/pecoconnect.
PECO’s Storm Restoration Process
When you’re in the middle of an outage, we know it can be frustrating to wait for your power to return. PECO works to restore services as quickly as possible, putting the safety of our customers and crews first. Thank you for your understanding and patience.
If you are experiencing an outage, you can find the estimated time of restoration by visiting the PECO Outage Tracker.