PECO Expands Customer Relief Fund to Support More Customers and Reduce Burden of Higher Energy Supply Costs  

Enhanced one-time fund expands eligibility criteria and now provides $750 grants to qualifying customers across southeastern Pennsylvania  

PECO has expanded its Customer Relief Fund to help more income-eligible customers manage the burden of rising energy costs. As part of the enhancements, the one-time grant amount has increased from $500 to $750 for qualifying limited- and moderate-income customers. Customers who were previously approved will automatically receive an additional $250 credit. Originally announced in July, the $10 million initiative is supported by Exelon, PECO’s parent company, and administered by the United Way of Greater Philadelphia and Southern New Jersey. 

“PECO has deep roots in our community and we’re proud to do our part during this challenging time as local families struggle with rising costs, including energy bills,” said David Vahos, PECO president and CEO. “We’ve expanded the PECO Customer Relief Fund to provide greater support because we know energy supply costs continue to impact household budgets. This enhanced assistance provides relief while we work alongside state and local officials to address the broader challenges driving energy affordability.” 

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How the PECO Customer Relief Fund Works 
PECO and United Way of Greater Philadelphia and Southern New Jersey are working closely to provide limited- and moderate-income PECO customers with meaningful relief, as customers will likely see an increase in their energy bills driven by abnormal weather temperatures and increasing energy supply costs as energy demand rises and supply is not there to meet it. 

Additional enhancements to the PECO Customer Relief Fund expand eligibility criteria to support more customers. Residential customers can now have past-due balances between $1 and $2,500, and their household income fall between 151% and 300% of the Federal Poverty Level, which would enable a family of four making between $48,547 and $96,450 per year to qualify. If eligible, customers will see relief from high energy bills in the form of a one-time $750 credit on their PECO bill once their application is approved and processed.  

Customers can learn more about the qualifying criteria and how to apply at peco.com/Relief. 

A New Source for Relief 
The PECO Customer Relief Fund is a one-time program in addition to PECO’s existing efforts to make energy affordable and to help customers manage their bills, including: 

• Customer Assistance Program (CAP) and the Matching Energy Assistance Fund (MEAF).   

• Customizable customer tools and resources to manage their energy more efficiently through My Account.   

• Energy assistance finder tools available that can connect our customers with other potential financial assistance options, bill management options and even energy-efficiency programs that can help reduce overall usage amounts and serve to lower energy cost.   

The PECO Customer Relief Fund can help those customers who may not qualify for existing programs, but who still need assistance during challenging periods. In 2024, PECO connected 140,000 customers with energy assistance programs, which provided over $170 million in support. To find out about PECO’s comprehensive set of energy assistance and bill support programs, customers can visit peco.com/BillSupport.